1. Ordering & Payment
Q1.1: How do I place an order?
A: To place an order, simply browse our collection, select the desired items, and proceed to checkout. Follow the instructions to enter your shipping details and make a secure payment.
Q1.2: Is Cash on Delivery(COD) available?
A: Yes, we have a Cash on Delivery(COD) option available.
Q1.3: Can I modify or cancel my order after it's placed?
A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming.
2. Shipping & Delivery
Q2.1: How much is shipping?
A: Shipping costs vary depending on your location and the shipping method chosen during checkout. You can view the shipping fees at the checkout page.
Q2.2: What is the estimated delivery time?
A: The estimated delivery time depends on your location and the shipping method selected. Standard shipping usually takes 4 days, while expedited shipping takes 6 days.
Q2.3: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's site.
Q2.4: How do I know that the jewellery I have bought is genuine?
A: All our Jewelery at SNT Gold is Hallmarked and Certified by Independent Labs of International reputation
Q2.5: What if the product gets misplaced/stolen during transit?
A: All items that we ship are Insured hence please be rest assured that it’s our responsibility to ensure that you receive the ordered product in good condition.
Q2.6: Do you ship to International addresses?
A: Yes, we ship to all prominent locations of US, UK, Canada, Europe, SE Asia and Middle East. In order to be doubly sure about service to your region/country, please give us a call on +91 8655618798.
3. Returns & Exchanges
Q3.1: What if I don't like the product after buying ?
A: We follow a 14days Money Back and Replacement policy. Please refer to our Return Policy Page for More Details
Q3.2: Is there any Need to Check for the Ring Size Before Ordering:
A: Not really ! All our Rings have Adjustable Size from 10-15, in Most Cases our Rings can fit the Finger Size Easily, For any Size Related Questions you can also contact our Customer care on +91 8655618798 for Help
Q3.3: Buy Back / Exchange Policy :
A: All our Jewelery is Made up of Pure 14KT Gold, and is available for Buy back depending on the Current Market Prices, For Buy back you can contact our Customer Care on +91 8655618798
Q3.4: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at sntgold999@gmail.com with your order number and reason for return. We will guide you through the process.
Q3.5: Are there any items that cannot be returned?
A: Customized or engraved items cannot be returned unless there is a manufacturing defect or error on our part.
4. Contact & Support
Q4.1: Where is SNT Gold located?
A: Office Address: B-320, Sussex Industrial Estate, Dadoji Konddev Marg, Byculla East, Mumbai 400027
Q4.2: How can I contact customer support?
A: You can reach our customer support team via email at sntgold999@gmail.com or through our contact page.
Q4.3: Do you have a physical store?
A: Currently, we operate exclusively online, and you can browse and purchase our products on our website.